Water treatment equipment outlives the relationship that installed it. Companies change, contracts lapse, people move house and inherit whatever is in the garage.
The equipment does not care. It still needs salt, filters, lamps, and a valve doing what it should.
What we will look at
Water softeners. Salt, resin condition, and — most often the actual problem — whether the control valve is still regenerating. A brine tank whose level never drops is the single most common finding on a system somebody else installed.
Reverse osmosis. Filter and membrane changes, checking the unit is producing at a reasonable rate, and whether a remineralisation stage is worth adding if the water tastes flat.
Carbon systems. Media condition and whether the media type actually matches your supply — a standard carbon unit on chloramine underperforms in a way that looks like a worn filter.
UV. Lamp replacement, sleeve cleaning, and the honest conversation about whether the water meets the conditions the unit needs to work.
The first thing we do is measure
Not sell you something. Take a reading either side of the equipment.
That single measurement answers the question everyone actually has: is this thing working? A softener that passes hard water is not working regardless of how new it looks or how recently it was serviced. And a unit somebody wants to replace is sometimes fine, with a bridged salt tank and a five-minute fix.
We would rather find that than not.
Where we would hand you on
Being straight about the edges:
Proprietary parts. Some manufacturers restrict components to their own dealer network. Where that is genuinely the case we will say so rather than improvise something that leaves you worse off.
Iron treatment. We do not install dedicated iron equipment. If that is what the water needs, we will identify it and point you to someone who does.
Well construction, drilling and disinfection. Casing, grouting, shock chlorination — not our work, and a well contractor or your county health department is the right call.
Water heaters. Anode rods and tank service belong with a plumber, including the hot-water smell question that often gets asked of us.
Repair or replace
Both are legitimate answers and they are different conversations. A valve rebuild on a sound system is often the right call; a unit that has been fouled for years by water it was never suited to may not be worth the part.
What we will not do is have the replacement conversation while pretending to have the repair one. If the reasoning points at replacement, you get the reasoning.
The free in-home test covers equipment we did not install, and the reading either side of the unit is included.